Etiquette

Reservations

We request that all salon treatments are booked in advance to avoid disappointment. A 50% deposit is required upon package bookings.

Consultation Cards

Upon your arrival as a first time guest, you will be requested to fill in a consultation card. Please fill this in accurately, your health and well-being is incredibly important to us. Non-disclosure could affect your experience and the service we deliver. Please consult your therapist if you have any of the following conditions:

  • Any Allergies
  • Any heart condition
  • Diabetes
  • Eczema or Psoriasis
  • Epilepsy
  • High blood pressure
  • Muscle or joint injuries
  • On any medication
  • Pregnancy
  • Recent surgery
  • Sinusitis
  • Sunburn

Belle Femme cannot be held responsible for non-disclosure.

Arrivals

Please arrive 15 minutes prior to your scheduled appointment so that you have time to fill-in your client form or update the therapist of changes to your records. This will ensure full treatment value.

We kindly request that guests speak in a hushed tone in order to maintain an environment of tranquillity and to respect other clients' right to serenity.

Guests come to Belle Femme Health and Beauty to relax and escape stress, please put your cellphone on silent upon arrival at Belle Femme Health and Beauty and refrain from taking voice calls.

Late arrivals & cancellations

We value punctuality and late arrivals may necessitate that your treatment session be shortened accordingly, with full treatment price being charged.

We request a 24 hour notice period in the event of a cancellation or rescheduling of appointments. Belle Femme Health and Beauty reserves the right to charge in full for treatments not cancelled in the prescribed period of time or for no shows.

Attire

Please arrive at the salon wearing comfortable, loose fitting clothing. Please keep your underwear on (excluding bra's) during your treatment. Compulsory disposable under-garments will be provided for all body treatments.

Valuables

It is advisable that no jewellery should be worn to your treatment session. The management and staff accept no responsibility for the loss of any valuables of any kind brought to Belle Femme Health and Beauty.

Gift Certificates

Gift Certificates are available to treat a friend or loved one by giving them an unforgettable experience. Please note that Treatment Gift Certificates cannot be exchanged for other treatments or used for the purchasing of retail products, are non-refundable and must be presented at the time of treatment.
Vouchers are valid for three years from date of purchase. Vouchers are valid for treatments at the current price. The holder of the voucher may be liable to pay any shortfall on the new price of the treatment on the day of presentation.

Payment Policy

All prices and information are subject to revision without prior notice. Unfortunately we cannot refund any products that you purchase from us, but will gladly exchange damaged products. Belle Femme Health and Beauty only accepts cash payments or EFT payments. Regrettably cheques cannot be accepted. All prices are quoted in ZAR.

Privacy Policy

Maintaining the privacy of your information is of paramount importance to us as it helps us build confidence, goodwill and stronger relationships with you. Belle Femme Health and Beauty will not sell, rent or loan your contact particulars or information we have collected from you to any outside individuals or organisations. Belle Femme Health and Beauty reserves the right to change the content of this Privacy Policy from time to time, and we recommend that you remain familiar with its content. Please be assured that, whatever changes we may make to the Privacy Policy in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. Belle Femme Health and Beauty reserves the right to contact entrants via email and or sms; you may opt-out of this at any time.

Rights of Admission Reserved

We reserve the right to ask any person to leave the salon at any time, in the event that they are disturbing / offending any guests or staff members.